Terms of Service

Welcome to Brightside Studios LLC! We are thrilled to have you here as a valued customer. Before we embark on our journey together, please take a moment to review our Terms of Service. For information on how your projects will proceed, please see our Project Guidelines.

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1. Services Provided:

Brightside Studios LLC offers website design, marketing services, and software licensing to help elevate your online presence and achieve your business goals. Our team of experts will work closely with you to deliver exceptional results.

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2. Payment and Pricing:

All pricing for our services will be provided upfront or on a monthly subscription, as agreed upon before any work commences. Payments can be made via the payment link provided, invoice, or on a payment plan via Klarna. For more information on payment plans, please ask us. Our monthly subscription services have a six (6) month minimum commitment unless stated otherwise in writing. 

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3. Communication:

We believe in clear communication throughout the process. Our team will keep you updated on your project's progress and promptly address any questions or concerns. We prefer communication through messaging channels like texting or email, ensuring we don't miss any of your notes. If you prefer a phone call, please schedule a time so we can give you our full attention.

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4. Copyright and Ownership:

Upon completion of the project and full payment, you will own the rights to the design and content created for your website unless it's one of our basic website monthly plans since this uses our trust-building proven design template. We may showcase your project in our portfolio.

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5. Revisions and Refunds:

We strive for excellence in all that we do. If you are not satisfied with the final outcome, we will work with you to make revisions until you are happy. Refunds will be considered on a case-by-case basis. Most projects will receive two rounds of revisions, but if you need more you can purchase additional rounds. We are an easy-going team and invite you to express all your concerns.

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6. Confidentiality:

We respect your privacy and safeguard your business information. Your confidential data will not be disclosed to third parties. While we may use elements of our work together for marketing purposes, we will take measures to protect your personal information and maintain confidentiality.

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7. Termination of Services:

Either party may terminate services with written (email or sms text is okay) notice if necessary. Any outstanding fees or work completed up to that point will be handled according to our agreement or project guidelines.

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8. Governing Law:

These Terms of Service are governed by the laws of Huntington, New York, United States of America. Any disputes arising from these terms will be resolved through amicable discussions between both parties. Both parties agree that court proceedings will be held in Huntington, New York, United States of America.

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9. Names and References

Brightside Studios LLC is also know as Brightside, Brightside Marketing and Design, eBiz Select, and is located at ilovebrightside.com or ilovebrightside.studio

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10. SMS Marketing

• You can expect to receive automated SMS text messages after opting in. These messages will contain information on how to get in touch or schedule a call with one of our service representatives. 

• You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

• If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to us at ilovebrightside.studio/contact.

• Carriers are not liable for delayed or undelivered messages.

• As always, message and data rates may apply for messages sent to you from us and to us from you. You will receive 1 message per day for the first 1-2 weeks after opting in. For questions about your text plan or data plan, contact your wireless provider.

• For privacy-related inquiries, please refer to our privacy policy: ilovebrightside.studio/privacy.

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By engaging our services, you agree to abide by these Terms of Service. If you have any questions or need further clarification, please feel free to reach out to us at any time.

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Thank you for choosing Brightside Studios LLC for your design and marketing needs. We look forward to creating something amazing together!

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These terms may change without notice. Last update: September 1, 2024